Level 2 Autocare

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This level 2 Autocare Technician apprenticeship standard is a first step to becoming a Motor Vehicle Service and Maintenance Technician who can service and repair light vehicles such as cars and vans and works in an independent garage that deals with many different makes of vehicles. An Autocare Technician requires a unique combination of technical, retail and customer service skills and will use a range of tools, measuring and diagnostic equipment to identify & repair simple system faults.

The Autocare Technician has to demonstrate expertise not only in the technical elements of their role and have a good grasp of the practical and theoretical aspects of the vehicle systems they service, but also needs to have excellent telephone, customer handling (including how to handle difficult customers and deal with customer disappointment) and effective sales skills, as well as strong problem solving and self-organisation skills. They must be able to work as part of a team but also operate independently, understand how their centre operates from a commercial perspective and how their actions contribute to business results, whilst maintaining a high standard of workmanship.

• Tyre technician
• Autocare technician
• Vehicle mechanic
• Mobile tyre technician
• Fast-fit technician

• Working together and building trust
• Customer experience and communication
• Making it happen and commercial awareness.
• Learn to strive for excellence.

• Health and safety
• Commercial understanding
• Legislation
• Technical understanding of vehicle systems including
• Chassis systems
• Engines
• Electrical systems
• Vehicle inspection
• Replacement of components
• Replace and repair tyres.
• Stock procedures.
• Vehicle 4-wheel geometry

Apprenticeship Standard in Autocare L2

Throughout the apprenticeship, the apprentice is supported by their work-based tutor, employer mentor and class-based tutor to ensure that they are progressing at the right pace and developing the skills and knowledge expected.

Learners will also have to attend learning and attempt the exams for functional skills level 2 in Maths and English prior to going through the gateway to end point assessment if they do not have an exemption at level 2 or equivalent.

• Health and Safety
• Electrics
• Ongoing Knowledge Tests
• Practical Activities

• Transmissions and Engines
• Ongoing knowledge tests
• Practical Activities
• Portfolio reviews
• Mock End point assessment

• End Point Assessment

The apprentice needs to provide evidence of the learning they are receiving from the employer which is called Off the Job Learning. This needs to be a minimum of 6hrs per week. The training can include; onsite training they receive from a mentor, standard induction training and general day to day learning of new tasks.

It can form part of regular weekly sessions or be combined for larger blocks of time, depending on the approach that works best for the employer.