LEVEL 3 BUSINESS ADMINISTRATOR

Duration: 18 months.

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Entry requirements

Level 2 English and maths. (or working towards as the exam can be taken whilst on the programme).
Please note: This apprenticeship will not be awarded until Level 2 English and maths has been achieved.

Assessment methods

End Point Assessment (EPA)
Knowledge test
Portfolio interview
Project presentation

Progression

On a successful completion, apprentices will be eligible for a range of job roles or further studies. Roles within senior support or management will be available as well as higher education or higher level apprenticeship.

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

Skills and Knowledge Development

A range of IT skills including Mircrosoft Office or equivalent packages.
Be able to produce documents, showing respect to sensitive information and the processes within the organisation.
You will develop skills in decision making based on sound reasoning and be able to deal with challenges.
Produce high quality work, demonstrating the necessary level of expertise to complete tasks.
You will develop skills in planning and organising workloads and calendars.
You will understand the value of your skills and how these can be used to further progress your career and benefit the organisation.
You will gain experience liaising with stakeholders and colleagues throughout the organisation.
You will understand the processes used within the organisation and gain knowledge of other external factors such as legislative changes etc.

Workplace behaviours development

You will develop behaviours which enable you to work professionally within an organisation.
You will learn how to use your organisational skills to manage your workload and performance.

To be trained as a business administrator means that you will develop a wide skill-set in using both digital and manual systems to improve business functions and aid efficiency. The role can include areas such as social media, quality processes and project management. The business administrator will have skills in a wide range of computer software and business systems used within the organisation. The role is well suited to those wishing to progress within the business and further develop their skills in time management and communication. A business administrator may work across the whole organisation and therefore gather a wide range of knowledge and skills to aid this progression.

Off-the-job training

Every apprenticeship includes off-the-job training – equivalent to one day per week. This takes place during time normally spent at work but does not include the usual daily duties and responsibilities carried out as part of their normal role. It can consist of work and tasks ranging from projects, lectures and seminars to day release, blended learning and training to use specialist equipment.

It can form part of regular weekly sessions or be combined for larger blocks of time, depending on the approach that works best for the employer.

Month 1-4

The organisation
Value their skills
Stakeholders
Relevant regulations
Policies
Business fundamentals
Portfolio tasks

Month 5-8

Processes
External environmental factors
Using information communication technology
Record and document production
Decision making process
Interpersonal skills
Portfolio tasks

Month 9-11

Communications
Quality
Planning and organisation
Project management
Professionalism
Portfolio tasks
Mock knowledge test

Month 12-18

Personal qualities
Managing performance
Adaptability
Responsibility
Showcase preparation
Mock End Point Assessment
End Point Assessment

Delivery plan and apprentice progression

Throughout the apprenticeship, the apprentice is supported by their work-based tutor, employer mentor and class-based tutor to ensure that they are progressing at the right pace and developing the skills and knowledge expected.