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LEVEL 3 AUTOMOTIVE RETAIL MOTOR VEHICLE SERVICE AND MAINTENANCE TECHNICIAN

Duration: 24 months plus 3 months End Point Assessment.

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Entry requirements
  • C/4 grade or above in GCSE maths and English
  • Achieved Level 2 Autocare apprenticeship standard or a full time Level 2 Light Vehicle Diploma
Assessment methods
  • End Point Assessment (EPA)
  • Online Assessment
  • Online End Test
  • Log Book
  • Practical Skills Assessment
Progression

Those who successfully complete this apprenticeship will be fully qualified to work in motor mechanics in a range of different settings, including workshops, roadside assistance and within large companies with fleets of vehicles to maintain. There is also the option to set up a business in this field.

Further study options include short courses for updating skills in specialist areas such as emissions, hybrid and electric vehicle maintenance or advanced electronics.

The modern automotive technician needs to develop a much broader range of skills than what has been traditionally taught. Today’s automotive technicians are responsible for identifying, inspecting, and repairing a wide variety of mechanical and electrical faults on motor vehicles, which involves using an ever-increasing range of diagnostic equipment that is advancing at an incredible rate. Professional technicians also need to develop customer care and communication skills to compete in an environment where reputation and customer experience matter most. Communicating with a broad spectrum of individuals, and informing them about any work carried out or vehicle faults to be aware of is crucial, and makes the difference when it comes to generating a sense of customer loyalty and repeat business. There is also a need to develop key mathematical skills to deal with invoicing, writing quotes, and ordering parts from suppliers.

Workplace Behaviour and Development

 

  • Working together and building trust
  • Customer experience and communication
  • Commercial awareness
  • Striving for excellence

Skills and Knowledge Development

 

  • Health and safety in the workplace
  • Interpreting test results
  • Accurate completion of key documentation
  • Providing technical information to colleagues and customers
  • Interpreting manufacturer’s data
  • Interpreting schematic/circuit/wiring diagrams
  • Ordering, receiving and checking replacement parts against specification
  • Setting test instruments to correct scale/setting
  • Undertaking routine services and inspections
  • Completing complex diagnosis and repair

Chesterfield College’s Level 3 Automotive Retail Motor Vehicle Service and Maintenance Technician (Light Vehicle) apprenticeship standard has been designed with the needs of employers in mind, ensuring that the core practical and customer service skills that today’s automotive technicians need are embedded within a comprehensive training and development plan.

Off-the-job training

The apprentice needs to provide evidence of the learning they are receiving from the employer which is called Off the Job Learning. This needs to be a minimum of 6 hours per week. The training can include onsite training they receive from a mentor, standard induction training and general day-to-day learning of new tasks.

Off-the-job training can form part of regular weekly sessions or combined for larger blocks of time, depending on the approach which works best for the employer. The Chesterfield College team can help advise on appropriate off-the-job training if required.

Month 1-11

  • Apprenticeship Induction
  • Health and Safety
  • Vehicle and Engine Technology
  • Online tests
  • Building a portfolio of evidence

Month 12-21

  • Advanced transmissions
  • Systems and vehicle technology
  • Online tests
  • Building a portfolio of evidence

Month 22-24

  • Completion of F Gas qualification
  • Practical observations (across each of the six areas of vehicle systems)
  • End Point Assessment Preparation
  • Building and finalising a portfolio of evidence

Month 24-27

  • End Point Assessment

Qualifications gained

  • L3 Motor Vehicle Service and Maintenance Technician (light vehicle) Apprenticeship Standard
  • City & Guilds Level 3 Award in Basic Mobile Air Conditioning

Career progression routes

  • Light vehicle service technician
  • Light vehicle diagnostic technician
  • Advanced technician
  • Roadside technician
  • Includes F Gas qualification

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