LEVEL 2 AUTOCARE

Duration: 24 Months plus 3 months End Point Assessment.

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Entry requirements

Individuals will need a GCSE 3/D in English and Maths or equivalent
Learners will also have to attend lessons to achieve a level 2 in Maths and English prior to their end point assessment.

Assessment methods

End Point Assessment (EPA)
Knowledge test
Practical Observation
Professional review on portfolio of evidence

Progression

On a successful completion, apprentices will be eligible for the following job roles or further studies.

A Level 3 Apprenticeship in Light Vehicle (Progression Route)
Contracted or permanent job within the industry

This level 2 Autocare Technician apprenticeship standard is a first step to becoming a Motor Vehicle Service and Maintenance Technician who can service and repair light vehicles such as cars and vans and works in an independent garage that deals with many different makes of vehicles. An Autocare Technician requires a unique combination of technical, retail and customer service skills and will use a range of tools, measuring and diagnostic equipment to identify & repair simple system faults.

Skills and Knowledge Development

Health and safety
Commercial understanding
Legislation
Technical understanding of vehicle systems including
Chassis systems
Engines
Electrical systems
Vehicle inspection

Replacement of components
Replace and repair tyres.
Stock procedures.
Vehicle 4-wheel geometry

Workplace behaviours development

Working together and building trust
Customer experience and communication
Making it happen and commercial awareness.
Learn to strive for excellence.

The Autocare Technician has to demonstrate expertise not only in the technical elements of their role and have a good grasp of the practical and theoretical aspects of the vehicle systems they service, but also needs to have excellent telephone, customer handling (including how to handle difficult customers and deal with customer disappointment) and effective sales skills, as well as strong problem solving and self-organisation skills. They must be able to work as part of a team but also operate independently, understand how their centre operates from a commercial perspective and how their actions contribute to business results, whilst maintaining a high standard of workmanship.

Off-the-job training

The apprentice needs to provide evidence of the learning they are receiving from the employer which is called Off the Job Learning. This needs to be a minimum of 6hrs per week. The training can include; onsite training they receive from a mentor, standard induction training and general day to day learning of new tasks.

It can form part of regular weekly sessions or be combined for larger blocks of time, depending on the approach that works best for the employer.

Month 1 – 12

Health and Safety
Electrics
Ongoing Knowledge Tests
Practical Activities

Month 13-23

Transmissions and Engines

Ongoing knowledge tests
Practical Activities
Portfolio reviews
Mock End point assessment

Month 24-27

End Point Assessment

Delivery plan and apprentice progression

Throughout the apprenticeship, the apprentice is supported by their work-based tutor, employer mentor and class-based tutor to ensure that they are progressing at the right pace and developing the skills and knowledge expected.

Learners will also have to attend learning and attempt the exams for functional skills level 2 in Maths and English prior to going through the gateway to end point assessment if they do not have an exemption at level 2 or equivalent.