Duration: 22 Months.
Entry requirements
Individual employers will set their own entry requirements, but this will typically include English and maths at GCSE grade 4 (C) or above.
Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment.
Assessment methods
- Professional discussion underpinned by portfolio
- Project report with questioning
- End Point Assessment
Progression
On a successful completion, apprentices will be eligible for many different job roles as mentioned above, or further studies:
- Employment in an ICT led role for a business
- Higher apprenticeships:
- Data protection and information governance practitioner Level 4
- Data Analyst Level 4
What you’ll learn
- Provide technical support to customers both internal and external through a range of communication channels
- Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
- Interpret technical specifications relevant to the ICT task
- Apply the appropriate security policies to ICT tasks in line with organisational requirements
- Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
- Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
- Apply appropriate testing methodologies to hardware or software or cabling assets
- Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
- Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
Off-the-job training
Every apprenticeship includes off-the-job training – equivalent to six hours per week. This takes place during time normally spent at work but does not include the usual daily duties and responsibilities carried out as part of their normal role.
It can consist of work and tasks ranging from projects, lectures and seminars to day release, blended learning, and training to use specialist equipment. It can form part of regular weekly time set aside, or be combined for larger blocks of time, depending on the approach that works best for the employer.
Delivery plan and apprentice progression
Throughout the apprenticeship, the apprentice is supported by their work-based tutor, employer mentor and class-based tutor to ensure that they are progressing at the right pace and developing the skills and knowledge expected.
Month 1-12
- Induction
- Functional skills (where applicable if needed)
- Training to develop the occupation standard’s knowledge, skills and behaviours (KSBs).
- Training towards English and mathematics Level 1 and 2, if required
- Compiling a portfolio of evidence
Month 13 – 22
- Continued development of KSBs
- Functional skills exams (where applicable if needed)
- Gateway
- End Point Assessment
Apply for an Apprenticeship
"*" indicates required fields
Chesterfield College Open Day
Thinking about studying at college? Come along to one of our Open Evenings to learn more about the many courses and apprenticeships we have to offer.
