Workplace challenges and conflict are inevitable – but how you respond as a manager makes all the difference. This session is designed to help developing managers build the confidence and skills to resolve conflict professionally and tackle problems effectively.
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Course Structure
By the end of this session, you will be able to:
- Understand the causes of conflict in the workplace
- Recognise early signs of conflict and address them proactively
- Apply simple techniques to resolve conflict calmly and fairly
- Use a structured approach to problem solving
- Encourage positive outcomes and maintain professional relationships
- Build confidence in making decisions and finding solutions
Handling conflict and solving problems effectively are essential management skills. By developing these abilities, you will:
- Reduce tension and improve team relationships
- Create a more positive and productive working environment
- Make better, more confident decisions
- Address issues quickly before they escalate
- Strengthen your effectiveness as a manager
Entry Requirements
No entry requirements
Assessment methods
No assessment methods
Fees and funding
Please contact the college for funding information.
Attendance
Daytime
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