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LEVEL 3 AUTOMOTIVE RETAIL MOTOR VEHICLE SERVICE AND MAINTENANCE TECHNICIAN

Duration: 24 months plus 3 months End Point Assessment.

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Entry requirements

Candidates will typically hold GCSE grades C/4 or above in English and Maths, as well as a completed Level 2 Autocare apprenticeship, or Level 2 Light Vehicle Diploma.

You will need to sit the exams for Functional Skills L2 prior to your End Point Assessment (EPA) in Maths and English if you do not have an exemption or equivalent grade.

How you’ll be assessed
  • Online Assessment
  • Online End Test
  • Log Book
  • Practical Skills Assessment
Progression

On successful completion of the apprenticeship, you could progress onto further qualifications or study such as:

  • Level 4 Vehicle Damage Assessor

You could also progress into employment in the following job roles:

  • Automotive Technician
  • Car Mechanic
  • Motor Vehicle Maintenance Tehcnician
  • Vehicle Damage Assessor
  • Automotive Engineer

The modern automotive technician needs to develop a much broader range of skills than what has been traditionally taught. Today’s automotive technicians are responsible for identifying, inspecting, and repairing a wide variety of mechanical and electrical faults on motor vehicles, which involves using an ever-increasing range of diagnostic equipment that is advancing at an incredible rate. Professional technicians also need to develop customer care and communication skills to compete in an environment where reputation and customer experience matter most. Communicating with a broad spectrum of individuals, and informing them about any work carried out or vehicle faults to be aware of is crucial, and makes the difference when it comes to generating a sense of customer loyalty and repeat business. There is also a need to develop key mathematical skills to deal with invoicing, writing quotes, and ordering parts from suppliers.

Workplace Behaviour and Development

 

  • Working together and building trust
  • Customer experience and communication
  • Commercial awareness
  • Striving for excellence

Skills and Knowledge Development

 

  • Health and safety in the workplace
  • Interpreting test results
  • Accurate completion of key documentation
  • Providing technical information to colleagues and customers
  • Interpreting manufacturer’s data
  • Interpreting schematic/circuit/wiring diagrams
  • Ordering, receiving and checking replacement parts against specification
  • Setting test instruments to correct scale/setting
  • Undertaking routine services and inspections
  • Completing complex diagnosis and repair

Chesterfield College’s Level 3 Automotive Retail Motor Vehicle Service and Maintenance Technician (Light Vehicle) apprenticeship standard has been designed with the needs of employers in mind, ensuring that the core practical and customer service skills that today’s automotive technicians need are embedded within a comprehensive training and development plan.

Off-the-job training

Every apprenticeship must include off-the-job training – equivalent to one day per week. This takes place during time normally spent at work but does not include the usual daily duties and responsibilities carried out as part of their normal role. It can consist of work and tasks ranging from projects, lectures and seminars to day release, blended learning and training to use specialist equipment.

It can form part of regular weekly sessions or be combined for larger blocks of time, depending on the approach that works best for the employer.

Qualifications gained

  • L3 Motor Vehicle Service and Maintenance Technician (light vehicle) Apprenticeship Standard
  • City & Guilds Level 3 Award in Basic Mobile Air Conditioning

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