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Company Name
Capabilities Beyond Engineering Ltd
Working Pattern
Mon-Thu 8.00am-5.00pm, Fri 8.00am-1.00pm
Location
Williamthorpe Industrial Park, Holmewood, Chesterfield, S42 5UZ
Job Description
- Effective & efficient processing of customer orders
- Implement and manage a contract review process
- Ensure repeat business continuity through production
- Coordinate and control production progress reports to customers
- Support production scheduling and lead time targets
- Understand and contribute to the pricing structure ensuring margins are maintained
- Respond to enquiries on time and professionally.
Support the strategy to increase the volume of sales in line with business objectives - Develop a close and effective working relationship with internal teams to support the sales projections and maintain commitment to lead times
- Effective documentation control both internally and externally
- Support Quality in delivering accurate and timely document packs
- Support OTIF & delivery projections for weekly, monthly & annual budgets
- Support the coordination of the Goods in and Despatch function
- Presenting & analysing information and reports wherever required
- Work as part of the team to ensure we remain our chosen market leader
- Support the administration of transport functions to deliver cost-efficient methods resulting in adherence to lead times
- Reception duties and customer-focused contact
- Support export functions as and when required
- General administration across all departments
Key responsibilities
- Build and maintain strong, long-lasting client relationships
- Keeping clients satisfied with the organisation and maximising repeatable business
- Update customers on key performance indicators weekly/monthly/quarterly
- Ensure the CRM system is utilised and accurate
Continual service improvement, including but not limited to:
- Order processing, order acknowledgement
- Order Progressing
- Despatching & invoicing
- Customer satisfaction survey
- Process Improvements within the department and business to support the customer requirements
- Responsible for legal and compliance-related document management processes through systems utilisation.
- Maintenance of customer portals
Closing date
24th August 2026
How to Apply
If you would like to apply for this role, please follow the link: Customer Service Administrator Apprentice – Find an apprenticeship – GOV.UK