Being assertive (online)

Start Date: 01 August 2019
Funding information: Course costs apply.
Attendance: Distance Learning Provision
Study Location: OFF SITE

Course Overview

This online course explores the differences in character types and personal traits which different types of people display. You will be equipped with techniques and practical skills to appear more confident and get your point across in the 'right' way.

Course Content

Understand the importance of effective communication within the workplace and recognise the triggers for certain behaviours in themselves and others.

Identify the skills and behaviours displayed by effective communicators and the range of behaviours, from submissive through to aggressive.

Understand how to improve both self-esteem and confidence through positive thinking and actions.

Recognise non-verbal behaviours and the signals they portray.

Understand what assertiveness is and why it is important for effective working relationships.

Identify which situations you find hardest to deal with in an assertive manner at work and techniques for dealing with them.

Entry Requirements

No entry requirements

Assessment Methods

    There are no formal assessments to this course.


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