Making the most of your programme

Print this page

How can we help you?

This will depend to some extent on your individual circumstances and your particular course of study, but the College will endeavour to offer you the following support:

1. Time off from your studies for hospital/doctor’s appointments, ante-natal classes, dealing with serious personal matters etc...
2. Extension of coursework deadlines in appropriate circumstances.
3. Re-arrangement of coursework completion dates for those situations where you are unable to
complete your course as originally planned.
4. Flexibility with your timetable to take into account of your changed circumstances. This may
include home study with individual tutor support and/or use of resource based learning facilities, or
additional learning support in College.
5. Help with applying to awarding bodies for special consideration in examinations and/or assessments. If you and/or your tutors feel your performance will be adversely affected by your
circumstances, you may wish to apply for this.
6. Special arrangements for taking examinations. This can be arranged by the College in appropriate circumstances. Special arrangements can include sitting the examination on your own, providing a ‘scribe’ (someone to write your examination answers) or extra time in the examination.
7. Support and advice is available from your tutors and/or Learner Services staff on any of the above matters. They can discuss your situation with you and help you work out the best way forward.

How can you help us?

1. If you are having any kind of difficulty, let us know at the earliest opportunity. Even if your problem is personal and you do not wish to discuss the details, you should still let us know: your privacy will be respected.
2. Keep College staff informed about your situation, especially during periods of absence. This will
enable staff to review any special periods of arrangements that have been made for you and make
any changes necessary.
3. If you are requesting special consideration for your examinations or assessments, it may be
necessary to provide evidence for Exam Boards/Awarding Bodies. Discuss this with your tutors
and/or Learner Services Staff.
4. In the case of illness, you can request a letter from your GP/Consultant. In the case of personal
difficulties, you can request a letter of support from the College Counselling service (if you have
been working with them at that present time) or outside support agency.
5. There is a 2 year rule for statements for reader/scribe concessions - if your Statement is older than this, then please contact Learner Services straight away. If you are requesting extra time only your statement needs to be dated during your secondary Education. It is important that you pass a
copy of your statement to Learner Services before you enter for your exams.

Additional Learning Support

Additional learning support is any activity that provides direct support for learning to individual
learners, over and above that which is normally provided on a learning programme. The need for additional learning support may arise from a learning difficulty and/or disability, or from a literacy, and/or numeracy requirement.

Support for learners with a learning difficulty and/or disability, or from a literacy, and/or numeracy requirement. If you have any support needs, please let us know at application, interview, or as early as possible when you join your course, we will then be able to offer you support, during your time at College.

Services include:

• Access arrangements dependent upon Exam Board Regulations
• Assessments for learning, auditory, Dyslexia.
• Braille documents
• Communication Support Workers –auditory, visual
• Deaf Support Team
• Individual support Plan
• Learner Support Assistant
• One to One/small group/workshop support with Curriculum tutor
• One to one/small group/workshop with an additional learning support tutor
• Specialist equipment loan
• Tutor of the deaf time
• Exam Concessions
• Help identifying supportive software

Where to go if you need help:

Learner Services
Learner Services are situated at the Infirmary Road campus and can be contacted on
01246 500535 or by internal telephone on extension 1535. For students at Clowne Learner
Services is in Room 007.

Learner Services offer the following services to any caller: Personal Counselling, Careers Advice
and Guidance, Grant and Awards Advice, Welfare Rights Advice and Accommodation lists. The
service has links with specialist advisory services which may be used to support students. This
service is designed to support and help students at all stages of their progression through their
programme.

This short guide will help you to decide who to go to if you have a question to ask or require
help. If you are unsure ask on Reception at Student Support Services or in the Admissions
Office.

Further information available from:

Brian Carroll

Head of Learner Services

Email: carrollb@chesterfield.ac.uk