If things go wrong

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Whilst we endeavour to provide the best possible service, there may be occasions when you feel you wish to lodge a complaint. Every effort will be made to resolve your problem/query where and when it occurs.

However, if you feel this has not happened, please state your concerns to the Deputy Principal Learning and Standards in writing. We have charter standards which are used to monitor the effectiveness of our commitment to users of our services. We will seek to ensure that all written complaints will be acknowledged within 3 working days and to provide a full response within 10 working days.

Copies of our standards and monitoring outcomes are available on request to the Head of Performance and Standards.